Refund policy
Returns & Exchanges at PullinDragOutdoors
We want you to love your gear out on the water. Because our apparel is custom-printed to order just for you when you buy, we use a hybrid return policy to keep our quality high and our prices fair for real outdoorsmen.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, misprinted, or if you receive the wrong item entirely, contact us immediately at pullindragoutdoorsofficial@gmail.com. Please include a clear photo of the issue. We will review it and send out a 100% free replacement order right away.
Please inspect your order as soon as it arrives. If your item is defective, damaged, misprinted, or if you receive the wrong item entirely, contact us immediately at pullindragoutdoorsofficial@gmail.com. Please include a clear photo of the issue. We will review it and send out a 100% free replacement order right away.
Size Exchanges & Buyer's Remorse
Because we print each piece of gear to order and do not hold a massive physical warehouse of inventory, we cannot automatically issue free return shipping labels for standard size swaps or style changes.
Because we print each piece of gear to order and do not hold a massive physical warehouse of inventory, we cannot automatically issue free return shipping labels for standard size swaps or style changes.
If your gear arrives and doesn't fit quite right for a long day of fishing, we still want to take care of you! Please reach out to us at pullindragoutdoorsofficial@gmail.com. We will happily arrange a heavily discounted replacement order to get you back on the boat in the correct fit, allowing you to keep the original item as a gift for a fishing buddy.
If you prefer a traditional return for a refund or swap, please contact us first. Authorized return items must be shipped back to our processing mailbox at your own shipping expense. Items sent back to us without first requesting a return via email will not be accepted. To be eligible, items must be unworn, unused, unwashed, and in their original packaging.
Non-Returnable Items
We cannot accept returns on sale items, clearance items, or digital gift cards.
We cannot accept returns on sale items, clearance items, or digital gift cards.
Refunds
Once we receive and inspect your authorized return package, we will notify you via email if your refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the payment. If more than 15 business days have passed since we approved your return, please contact us at pullindragoutdoorsofficial@gmail.com.
Once we receive and inspect your authorized return package, we will notify you via email if your refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the payment. If more than 15 business days have passed since we approved your return, please contact us at pullindragoutdoorsofficial@gmail.com.